Your money back.
Let us call the manager.

Bad hotel or stolen deposit, cancelled flight or rental dispute. Let a true Karen talk to the manager in a way they can't ignore. Pre-legal. 0 lawyers. No upfront fee.

Success rate
83%
pre-legal complaints resolved
without a lawyer
AirHelp Passenger Rights Index Avg resolution
14 days
after initial communication
ECC Network Report Consumers
7 in 10
avoid conflict over money
"
Non-refundable is just a word.
Karen has a few of her own.
— Every vendor who thought the conversation was over

How it works

01
Tell us what happened
Five-minute form. Vendor, country, what went wrong, how much. Attach evidence if you have it.
↳ 5 minutes
02
We do the talking
Karen handles the demand communication in the vendor's language, citing the exact law that applies. Reviewed by a human expert before it goes out.
↳ 24–48 hours
03
They fold. You get paid.
Most vendors settle within 14 days. Karen handles all replies. If they still refuse — escalation or legal partner, automatically.
↳ Usually 14 days
Tell Karen everything.
The more detail, the stronger the letter.
Flight
Iberia IB6275 · MAD → LHR
What happened
4h 22min delay. No reason given. Missed connecting flight to Buenos Aires.
Amount claimed
€600 — EU261 entitlement
✓ Karen confirms you're eligible.
AI drafting
Expert reviewed
by Ana R., consumer law specialist
To: Departamento Jurídico — Iberia LAE S.A.
Citing: Reglamento (CE) n° 261/2004, Art. 7(1)(c)
En representación de nuestra clienta, les comunicamos que el vuelo IB6275 del 14 de mayo de 2026 sufrió un retraso de 4 horas y 22 minutos en su llegada a Londres Heathrow. Conforme al artículo 7, la pasajera tiene derecho a una compensación de €600. Solicitamos respuesta en 14 días naturales.
Response required by 1 June 2026
Case timeline
Letter sent to Iberia
14 May · Karen
Iberia acknowledged receipt
17 May · Iberia
Iberia offered €250 voucher
19 May · Karen declined on your behalf
€600 cash transferred
23 May · 9 days total
€600
You didn't speak to Iberia once. Karen handled everything.

Who we handle

The usual suspects.
They totally owe you.
✈️ Airlines 🏨 Hotels 🏠 Landlords 🏡 Airbnb hosts 📬 Mail services 💳 Subscriptions 🚗 Car rentals 🏦 Deposits ✈️ Airlines 🏨 Hotels 🏠 Landlords 🏡 Airbnb hosts 📬 Mail services 💳 Subscriptions 🚗 Car rentals 🏦 Deposits
$125
vs. App subscription · Dubai
"I didn't even know I was being charged $25 a month for a photo editing app I downloaded. Luckily I got every cent back."
Lindy S., Dubai 🇦🇪
$1,500
vs. Landlord · Larnaca
"My landlady invented damage that didn't exist."
Victoria M., Larnaca 🇨🇾
$560 + €100
vs. Hotel via Booking.com · Montevideo
"The hotel literally overlooked a cemetery. Booking.com had zero mention of it. Got a full refund plus bonus points."
Ignacio B., Montevideo 🇺🇾
€600
vs. Airline · Buenos Aires
"12-hour delay and I lost my hotel reservation. The airline offered nothing before we complained."
Reena S., Buenos Aires 🇦🇷

The why

€15k
recovered personally
before this existed

I just had a feeling
I was being wronged.

It started with something going not as planned. Delays, bad treatment, deposit locked — and it left an annoying feeling of being wronged and the wish to get it resolved. Over time traveling the world, facing flights, hotels, deposits, contracts: I had quietly recovered €15,000 for myself. I'm no lawyer, but I had a feeling I was right, and I refused to let it go. I wrote the letters, then I called, then I found the regulations. I pushed until they folded. And they always did, eventually.

Then people around me started asking for help. One friend lost a deposit. A colleague had an airline offer a voucher instead of a refund. My brother rented an Airbnb that turned out to be a scam. My success rate was close to 100%. What I noticed every time was the same thing: people weren't avoiding the fight because they were wrong. They were avoiding it because fighting felt hard, embarrassing, and pointless. They didn't know their rights. It was easier to forget than to push back.

And vendors know this too well. Their policies work around one assumption: that you'll give up.

I made it my job to prove that assumption wrong. For everyone.

Stop being polite
about it.

20% only if we win · No lawyers required

Good questions.
Real answers.

Why Karen and not AirHelp?
AirHelp does airlines. That's their thing. I do airlines, hotels, landlords, rental cars, e-commerce, subscriptions — anything where a company took your money and didn't hold up their end. If you got screwed by anyone, I fix it. They don't.
Is this actually legal?
Yes. You have the right to dispute charges, file complaints with regulatory agencies, and demand refunds based on consumer law. Most people don't know how or quit after the first rejection. I don't quit.
Why would they just pay?
Because I make it more expensive not to. I cite precedent, escalate to the right department, and stay in their inbox until someone with authority makes the call. Most companies have already calculated that people give up. When someone doesn't, they fold.
What if I lose?
You pay us nothing. You keep your money. We don't win 83% of the time by accident, and if we take your case, we believe we win it. But if we don't, you're out zero dollars.
How is this different from doing it myself?
You can do this yourself. Most people lose because they don't know which precedent to cite, which department actually has authority, or how many times to escalate before someone pays. I've done this hundreds of times across multiple categories. I know the pattern.
How long does this take?
8–12 weeks on average. Sometimes faster, sometimes slower. Depends on the company. But yes, you have to be patient. Most people aren't. That's why they don't get paid.
What categories do you cover?
Airlines, hotels, rental cars, landlords, e-commerce, subscriptions, concert venues, event organizers. Basically, if they took your money and breached the agreement, we recover it.
Do you have lawyers?
No. I don't need them. Lawyers are useful when you're actually going to court. Most refund claims don't need to. They need someone who knows the escalation path and won't quit. That's me.
What's your success rate really based on?
Thousands of cases across multiple categories. We track everything. 83% is not a made-up number. It's what actually happens when someone doesn't give up.
1
Category
2
Details
3
Evidence
4
Authority

What happened to you?

Select the type of dispute. Karen handles all of these — pick the one that fits.

Step 1 of 4

Tell Karen everything.

The more detail, the stronger the letter.

Step 2 of 4

Show us the receipts.

Attach anything useful — booking confirmations, receipts, screenshots, email threads. Optional but strengthens the letter.

📎
Drop files here or click to upload
Receipts, screenshots, emails, booking confirmations
JPG, PNG, PDF, DOCX — up to 10MB each
Step 3 of 4

Let Karen talk.

To act on your behalf, Karen needs your permission — and your contact details so we can keep you updated.

Letter of authority

By signing below, you authorise Karen to contact the vendor on your behalf, receive their responses, and conduct correspondence in your name. This is a communication service — not legal advice and not legal representation. Karen acts in the same capacity as a travel agent or insurance broker — on your behalf, but not as your lawyer.

Step 4 of 4
No win, no fee

Karen charges 20% of whatever is recovered. If we don't win, you owe us nothing. Not even a thank you.

🎯

You're in.
Karen's got this.

Your claim has been logged. Karen will review it and have a letter out within 48 hours. You don't need to do anything.

Your claim ID
—
Save this — you'll need it to track your claim
Track my claim → My dashboard

A confirmation email with your claim ID and tracking link is on its way.